Returns & Exchange

Returned merchandise must be complete in the and original manufacturer's packaging, and be in the same condition as sold, with any and all literature, instructions, and documentation.

Refunds:

Returned items, including defective products (see the excptions noted below), may be replaced or exchanged for credit against future purchases.

Return period:

No returns on:

• Special Order merchandise (unless defective - see next bullet).


• Inkjet paper, believed to be defective or out of specification must be returned to the manufacturer or the manufacturer's distributor.  Some Distrubtors ship replacemnt product directly to you, while others insist that we to do it. Email returns@inkjetsoln.com for instructions.

Rules & Policies:

• No returns will be accepted without an RMA (Returned Material Authorization) Number. Email returns@inkjetsoln.com for an RMA Number.

• Returned merchandise must be in "like new" condition.  Items that show signs of damage or wear, may not be retuned.

• We are not responsible for personal data or items left in returned merchandise.

• If any of the above conditions are not met, Southwest Inkjet Solutions reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.

• Inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise.

• Rebate information is provided for informational purposes only and does not promise or imply eligibility to receive the rebate.

• Southwest Inkjet Supply Gift Cards are redeemable for merchandise only and are not transferable. They may not be redeemed for cash, and they will not be replaced if lost or stolen.